At The Pet Home, we want you to be completely satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.
1. Return Period
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Be in the original packaging.
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Include all original tags, accessories, and components.
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Be accompanied by your order number or proof of purchase.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please send us:
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Your order number.
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Photos of the product.
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Photos of the packaging.
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A brief description of the issue.
After reviewing your request, we may offer a replacement, exchange, or refund.
3. Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned once opened or used. These may include:
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Opened or used pet food and treats.
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Opened supplements.
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Used grooming or hygiene products.
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Used pet accessories.
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Products damaged due to misuse.
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Final-sale or clearance items.
4. Change of Mind
If you change your mind about a purchase, the product must be unused, unopened, and in its original packaging.
Return approval is subject to our return requirements.
5. How to Request a Return
To request a return, contact us at:
Email: info@thepethome.store
Please include your order number, product name, reason for return, and photos if applicable.
Do not send a product back before receiving return instructions from us.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect item caused by us, we will provide instructions regarding the return shipping.
For other approved returns, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product was received damaged or defective.
7. Refunds
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If your refund is approved, it will be processed through the original payment method whenever possible.
Please allow 5–10 business days for the refund to be processed after approval.
8. Exchanges
If you receive a damaged, defective, or incorrect product, we may provide a replacement or exchange, subject to availability.
If the replacement is unavailable, a refund may be offered instead.
9. Order Cancellation
If you want to cancel your order, please contact us as soon as possible at info@thepethome.store.
Once an order has been shipped, it may no longer be possible to cancel it.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
The Pet Home
Email: info@thepethome.store
Website: thepethome.store
